Frequently Asked Questions
- International Shipping typically takes 2-3 business days travel time with our DHL express post option.
- Domestic (Australia) post takes 1-2 business days for Express and 2-5 business days for standard parcel post.
Postage is FREE Australia Wide on all orders over $50 AUD, and we provide affordable and FAST Tracked shipping worldwide also!
Please note: that any applicable duty's or tariffs for your local country are the responsibility of Bricktastics Customers and not collected by Bricktastics unless state otherwise.
We ship worldwide! If you are located on planet earth we can get LEGO® to you Fast and affordably.
Please note: that any applicable duty's or tariffs for your local country are the responsibility of Bricktastics Customers and not collected by Bricktastics unless state otherwise.
Generally for smaller orders it will take 1-3 business days for us to pack and send out your order. For larger corporate and school orders this can increase up to 2-3 weeks if custom options and branding are required.
We hand sort all our LEGO® from pre-loved collections. We ensure only excellent condition LEGO® makes it into our packs and we remove anything that is not Genuine LEGO®. Also our Unbranded bricks range is in NEW condition.
While we also sell our own unbranded bricks, Bricktastics primarily specialises in Sustainable Pre-Loved LEGO®, and all product we sell called "Pre-Loved LEGO®" or "LEGO®" are genuine second hand LEGO® product. We guarantee that 95% (usually closer to 99%) of the bricks in our packs are Genuine LEGO®. We remove all non LEGO® items. Bricktastics also produces our own unbranded products and these are labelled accordingly in their product titles and descriptions.
Bricktastics specialises in a lucky dip style when creating our bulk Pre-Loved LEGO® Packs. We are happy to fulfil general requests to the best of our ability and supply, but we are not able to do specific part requests in our bulk packs. If you are after specific items check out our Parts Catalogue filled with over 60,000 individual parts .
Our team hand sorts through all LEGO® items before we send it to you to ensure maximum safety. Our team are experts and have years of experience at what they do. For peace of mind, we do recommend to check the LEGO® before giving it to your kids and if there are any concerns to give it a quick wash in warm soapy water. We cannot guarantee perfection but we get pretty close! All of our LEGO® is in excellent and usable condition, some parts may show minor signs of wear.
Bricktastics often has many timed promotions and discount events, be sure to sign up to our emailing list to access these. We also offer free shipping discounts, plus bonus items on orders over $100 AUD.
PLEASE NOTE: Discounts and promotional offers do not apply to our Rare Parts catalogue
Bricktastics is expanding it's product range to offer more specialised packs such as basic bricks in our own unbranded range of products. Check out the "Bricktastics Bricks" section on our website or search "basic bricks" on our search page. Due to supply limitations it is not possible to offer Genuine LEGO® basic brick packs.
Bricktastics already hand sorts and washes all the dirty and dusty Pre-Loved LEGO® pieces that we sell. While we work very hard to catch every dirty brick, we cannot guarantee perfection due to our products being Pre-Loved. We recommend to our customers to always inspect their LEGO® before playing with them, and to wash any dirty or dusty pieces they are not happy with in warm soapy water.
LEGO® BRANDING AND AFFILIATION
LEGO® is a trademark of the LEGO Group. Unless expressly authorised by the LEGO Group, the LEGO® name, logo and other LEGO® trademarks should not be used in a way that suggests that an event, promotion, product or organisation is sponsored, endorsed, licensed by, or affiliated with the LEGO Group. Where LEGO® branding is not necessary to accurately identify genuine LEGO® products or elements, we recommend using generic terms and imagery such as “construction bricks”, “building bricks” or “construction toys”.
MINIFIGURES AND CUSTOM BRANDING
The LEGO® Group holds intellectual property rights relating to the LEGO® Minifigure, including registered trademark rights in the Minifigure design in various jurisdictions. Bricktastics uses genuine LEGO® elements but operates independently of the LEGO Group and is not sponsored, endorsed, licensed by, or affiliated with the LEGO Group. Bricktastics does not apply client logos, trademarks or other custom branding directly to genuine LEGO® Minifigures.
Where custom branding is supplied, it is applied to separate elements that are not LEGO®-branded parts and are not part of the protected LEGO® Minifigure design. Clients remain responsible for ensuring that they have the necessary rights and permissions to use any logos, trademarks, artwork or other intellectual property supplied to Bricktastics for reproduction.
Please note: This information reflects our understanding of the laws applicable in the jurisdiction in which Bricktastics operates. Intellectual property, trademark, copyright and consumer protection laws vary between jurisdictions, and the information provided may not apply in your country or region. This information is provided as general guidance only and does not constitute legal advice. If you have any concerns regarding the use of these products in your jurisdiction, we recommend obtaining independent legal advice.